PURCHASER CLAIMS AND RETURNS

From the 26th March 2020 until further notice, for change of mind or exchanges Confoil will not provide a refund. This policy does not apply to goods that have been sent in error.

Minimum order 10 cartons for free in store delivery, if under 10 cartons a freight charge will apply.

Freight is generally sent via Direct Freight express. Please allow 10 working days for delivery, particularly to regional areas, however delivery is usually well within these time frames.

Subject to any rights granted to the Purchaser under the Competition and Consumer Act (Cth) or other consumer protection legislation:

(a) The Purchaser will be deemed to have accepted that any Goods supplied by Confoil are in accordance with the Purchaser’s order unless it notifies Confoil in writing of its claim within 14 days of receipt of the Goods;

(b) The Purchaser will be deemed to have accepted all the details on an invoice provided by Confoil for the Goods as being correct unless it notifies Confoil in writing of its claim within 14 days of receipt of invoice;

(c) No return of Goods will be accepted by Confoil unless the Purchaser has requested and obtained authorisation from Confoil to return those Goods. Under no circumstances will Confoil accept Goods for return six (6) months after the purchase date. All freight for returns is at the Purchaser’s cost and the Purchaser will be charged a fee for Confoil’s repackaging of those Goods.

(d) Any Goods returned by the Purchaser to Confoil must be returned in the same order and condition as they were delivered to the Purchaser.